Job Description
Launch your career with Concentrix as an On-Site Customer Support Representative in Shubenacadie, Nova Scotia. This role combines exceptional customer service and technical support to enhance user satisfaction across various channels.
As a representative, your main responsibility will be to assist customers with technical issues regarding designated products. Interaction will primarily occur through calls and online, making your communication skills crucial for resolving complex inquiries effectively. The ideal candidate will demonstrate empathy, patience, and product knowledge while striving to maintain customer rapport.
Key Responsibilities:
• Manage inbound and outbound technical support calls
• Address inquiries related to client hardware and software
• Document all interactions diligently in customer accounts
• Encourage friendly and professional communication with customers
• Stay informed about current client product offerings
Requirements:
• At least ...
As a representative, your main responsibility will be to assist customers with technical issues regarding designated products. Interaction will primarily occur through calls and online, making your communication skills crucial for resolving complex inquiries effectively. The ideal candidate will demonstrate empathy, patience, and product knowledge while striving to maintain customer rapport.
Key Responsibilities:
• Manage inbound and outbound technical support calls
• Address inquiries related to client hardware and software
• Document all interactions diligently in customer accounts
• Encourage friendly and professional communication with customers
• Stay informed about current client product offerings
Requirements:
• At least ...