Job Description
A leading BPO and technology firm in Colombia is seeking a Team Manager to oversee team and process-related issues for inbound sales. This role involves coaching employees, managing KPIs, and handling client escalations. The ideal candidate will have excellent communication skills in Spanish and English, a minimum of 6 months leadership experience, and previous sales experience in a BPO environment. This position requires full availability and is 100% on-site.
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