Job Description
Metrobi Operational Specialist
Role Description: As an operational specialist, you will monitor ongoing delivery routes, assist delivery drivers and shipper businesses via phone calls and live chat, and onboard new drivers onto the Metrobi platform.
Requirements
- Proficiency in English
- Ability to work based on the Eastern US time zone (EDT)
- Experience in logistics, courier operations, customer support, customer success, or account management
Service Design and Operations Specialist – Brazil
Job Responsibilities
- Define and govern service policies across the takeaway ecosystem (customer, merchant, and rider)
- Architect an end‑to‑end service journey from AI‑driven self‑service to human‑assisted resolution
- Localize service design for the Brazilian market, translating customer insights into culturally appropriate workflows and communication playbooks
- Drive frontline proces...