Job Description
We are looking for an experienced Operations Manager to join our client’s international BPO structures in Warsaw. This is a unique opportunity to become a key player in a growing organization, shape processes, and collaborate with partners in Poland, France, and Belgium.
If you have strong leadership skills, are fluent in French, and want to manage operations in a global environment – this role is for you.
Location: Warsaw | Work model: Hybrid
Key Responsibilities:
- Representing the operational area as the main point of contact for the Joint Venture headquarters
- Maintaining effective communication with key stakeholders (Collections – PL/FR, Customer Service – FR/BE)
- Designing, implementing, and monitoring quality procedures
- Optimizing operational processes, increasing efficiency, and reducing risks
- Overseeing budgets, schedules, and KPI delivery
- Resource pl...