Job Description
Summary
The Operations Manager leads the global Infrastructure Operations team, owning strategy, performance, and team development across a 24x7 environment. Reporting to the Head of Operations, this role ensures high availability, operational efficiency, and continuous improvement of infrastructure, combining strong technical expertise with leadership and strategic planning experience.
Key Responsibilities
- Team Leadership & People Management
- Lead, mentor, and develop Operations Tech Leads, supporting their growth as both technical specialists and people managers;
- Own the full employee lifecycle for the operations team, including hiring, onboarding, performance management, career development, and retention;
- Ensure proper staffing levels and shift coverage across all operational windows and locations;
- Foster a high-performance culture built on ownership, accountability, and continuous improvement;
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