Job Description
Job Summary
We are hiring a highly organized and proactive Operations Manager with experience in short‑term rentals or hospitality to oversee day‑to‑day operations across a portfolio of luxury properties.
This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.
Key Responsibilities
- Manage daily operations across multiple short‑term rental properties.
- Oversee cleaners, maintenance staff, and third‑party vendors.
- Handle guest communication, ensuring rapid response times (under 5 minutes during active hours).
- Resolve guest issues efficiently while maintaining a high standard of service.
- Coordinate property turnovers, inspections, and readiness.
- Develop, document, and improve SOPs and operational systems.