Job Description
Optima Customer Success Manager - Total Care Location: Remote Home Office Reports to: VP, Customer Success The Opportunity Optima Consulting is seeking a strategic, customer focused Customer Success Manager Total Care to lead and continuously evolve our Application Management Services AMS program, Optima Total Care. This role is responsible for delivering proactive support for enterprise platforms including SAP, Open Text and Custom Certified SAP-On Adds ensuring reliability, optimization, and long-term customer success. The ideal candidate combines strong customer success leadership, operational discipline, and a modern service delivery mindset. This leader will leverage data, automation, and AI enabled tools where appropriate to improve support efficiency, reduce recurring incidents, and enhance customer outcomes. If you thrive in a fast-paced consulting environment and are passionate about delivering exceptional service while continuously improving how support is delivered, this rol...