Order Management Analyst (Miguel Hidalgo)

The Order Management Analyst is responsible for ensuring day-to-day order processing for Frito-Lay North America (FLNA), driving gold-standard customer service, and maintaining site performance metrics through the use of standard processes and best practices. The analyst collaborates with colleagues worldwide and works with site and regional leadership.

• Ensure day-to-day order processing for FLNA, including order confirmation, order cleansing, and management/creation of ICRs/Filters.
• Customer communications – managing adds/cuts, missing order communication, and off-template orders.
• Confirm order completion.

• Advanced English, with daily communication with native speakers.
• Basic Excel knowledge (data entry/editing, sorting and filtering data, basic formulas).
• 6 months to 1 year of experience with administrative tasks (document filing, purchase order ...