Job Description
Discover a fulfilling career as an Overnight Customer Service Supervisor at Onni. This role emphasizes exceptional guest relations and financial management within a vibrant setting.
In this capacity, you will ensure top-notch service while overseeing night audit functions. You will handle inquiries, resolve complaints, and support guests with information about local attractions. Strong leadership is required as you train new staff members on best practices.
Key Responsibilities:
• Oversee guest interactions, resolving inquiries and complaints
• Ensure accurate processing of packages and messages
• Balance house accounts and adjust financial discrepancies
• Maintain daily backups for PMS and merchant interfaces
• Lead training sessions for new hires to uphold standards
Requirements:
• High school diploma or equivalent experience
• Strong analytical and financial data interpretation skills
• Excellent customer service abilities
• Familiarity with bookk...
In this capacity, you will ensure top-notch service while overseeing night audit functions. You will handle inquiries, resolve complaints, and support guests with information about local attractions. Strong leadership is required as you train new staff members on best practices.
Key Responsibilities:
• Oversee guest interactions, resolving inquiries and complaints
• Ensure accurate processing of packages and messages
• Balance house accounts and adjust financial discrepancies
• Maintain daily backups for PMS and merchant interfaces
• Lead training sessions for new hires to uphold standards
Requirements:
• High school diploma or equivalent experience
• Strong analytical and financial data interpretation skills
• Excellent customer service abilities
• Familiarity with bookk...