Job Description
Key Responsibilities
Provide clear, accurate cost estimates for fertility treatments, with a strong understanding that many patients are paying partially or fully out of pocket
Explain treatment fees, payment expectations, and financial responsibilities to patients with empathy, sensitivity, and professionalism
Act as a primary point of contact for patients regarding self-pay fertility services, payment plans, insurance coverage, and clinic financial policies
Collaborate closely with physicians, nurses, and clinical teams to stay informed of treatment plans, changes, and timelines that impact patient billing
Respond to patient inquiries in person, by phone, and via email, ensuring financial information is communicated clearly and compassionately
Maintain accurate and confidential patient financial records in compliance with privacy legislation and clinic protocols
Assist patients in understanding and navigating availabl...