Pension Administration Member Support Specialist
OMERS / Oxford Properties Group
Job Description
Enhance member experiences as a Pension Administration Support Specialist in a hybrid role. Engage with clients through various channels while providing quality service and resolving inquiries efficiently.
As the first point of contact, you will assist members and employers, resolving queries related to their pension plans. You'll also process transactions and provide timely follow-ups to ensure member satisfaction. Your role will contribute significantly to improving overall service delivery and member engagement.
Key Responsibilities:
• First point of contact for member inquiries
• Execute pension transactions with precision
• Analyze member data and resolve issues when necessary
• Collaborate with colleagues for efficient operations
• Maintain high levels of service delivery
Requirements:
• 2+ years of relevant client service or pension experience
• Excellent communication and customer service skills
As the first point of contact, you will assist members and employers, resolving queries related to their pension plans. You'll also process transactions and provide timely follow-ups to ensure member satisfaction. Your role will contribute significantly to improving overall service delivery and member engagement.
Key Responsibilities:
• First point of contact for member inquiries
• Execute pension transactions with precision
• Analyze member data and resolve issues when necessary
• Collaborate with colleagues for efficient operations
• Maintain high levels of service delivery
Requirements:
• 2+ years of relevant client service or pension experience
• Excellent communication and customer service skills