Job Description
Call Center Representative
Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.
Responsibilities
- Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
- Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
- Promptly and courteously answers questions from external users and provides general information.
- Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
- Demonstrates proficient computer and telephone/paging skills.
- Demonstrates exceptional customer service skills.
- Maint...