Job Description
Position Responsibilities
Handle sensitive issues in order to ensure customer satisfaction;
Provide detailed oral and written communication to business areas regarding inquiry resolutions;
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
Meet personal/team qualitative and efficiency targets.
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Required Qualifications
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Preferred Qualifications
Handle sensitive issues in order to ensure customer satisfaction;
Provide detailed oral and written communication to business areas regarding inquiry resolutions;
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
Meet personal/team qualitative and efficiency targets.
Apply premium payments and deposits to policies
Facilitate changes in payment mode, banking details, and pre-authorized checking
Process wire, refund, suspense clearing, premium offset and chargeback
In charge of responding to general billing and policy change inquiries
Conduct research and histories
Required Qualifications
Excellent verbal and written communication skills
Keen attention to detail with strong analytical abilities
Previous experience in the customer service industry
Preferred Qualifications