Product Support Engineer at Progressive Automations
Progressive Automations
Job Description
Take your technical expertise to customer support with Progressive Automations as a Product Support Engineer. Focus on troubleshooting, complex escalations, and RMA inspections to ensure customer satisfaction.
As a Product Support Engineer, you'll engage directly with customers, providing outstanding technical assistance through phone-based solutions. Additionally, you will support the R&D team with assembly and product testing while participating in new product development projects. Your role emphasizes collaboration, ensuring customers receive top-tier service and product knowledge.
Key Responsibilities: • Deliver technical support via phone and troubleshoot complex issues • Document product problems and coordinate corrective actions • Assist R&D with assembly and testing of components • Execute mechanical, electrical, and firmware testing effectively • Create and validate technical documentation through analysis
Requirements: • Diploma or Bachelor’s degree...
As a Product Support Engineer, you'll engage directly with customers, providing outstanding technical assistance through phone-based solutions. Additionally, you will support the R&D team with assembly and product testing while participating in new product development projects. Your role emphasizes collaboration, ensuring customers receive top-tier service and product knowledge.
Key Responsibilities: • Deliver technical support via phone and troubleshoot complex issues • Document product problems and coordinate corrective actions • Assist R&D with assembly and testing of components • Execute mechanical, electrical, and firmware testing effectively • Create and validate technical documentation through analysis
Requirements: • Diploma or Bachelor’s degree...