Job Description
Company: Finning Canada
Job Title: Product Support Specialist
Location: Elkford, BC
Schedule: Monday–Friday (5x2)
Employment Type: Permanent, Full‑Time
Responsibilities
- Manage the successful execution of assigned product support business for your mining accounts.
- Ensure a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
- Direct timely resolutions to customer issues.
- Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
- Leverage customer and Finning data to develop short and long‑range parts and component forecasts and partner with the customer to validate.
- Develop and prepare, with internal marketing support teams, customer quotes, proposals, and responses to product support RFP/RFQ.
- Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.).
- Lead monthly meet...