Job Description
Lead the charge in digital customer success at Clio as a Program Manager. Optimize customer journeys using data-driven insights and automation techniques.
Clio is looking for a Program Manager to focus on executing digital customer success measures. You'll partner with various teams to create impactful retention and adoption programs aimed at a diverse customer base. Your role will emphasize data analysis, automated workflows, and centralized resources to enhance operational efficiency.
Key Responsibilities:
• Oversee digital journey execution and reporting
• Maintain program governance and process documentation
• Drive performance insight reporting and iteration
• Orchestrate content alignment across digital channels
• Empower the team with effective internal resources
Requirements:
• 2–4 years of experience in digital customer success or program management
• Familiarity with ChurnZero, Totango, or similar platforms
• Detail-oriented with proven follow...
Clio is looking for a Program Manager to focus on executing digital customer success measures. You'll partner with various teams to create impactful retention and adoption programs aimed at a diverse customer base. Your role will emphasize data analysis, automated workflows, and centralized resources to enhance operational efficiency.
Key Responsibilities:
• Oversee digital journey execution and reporting
• Maintain program governance and process documentation
• Drive performance insight reporting and iteration
• Orchestrate content alignment across digital channels
• Empower the team with effective internal resources
Requirements:
• 2–4 years of experience in digital customer success or program management
• Familiarity with ChurnZero, Totango, or similar platforms
• Detail-oriented with proven follow...