Job Description
About the Role
This role's primary focus is on Quality, Customer Experience, and measuring NPS, a key indicator of brand reputation and customer loyalty.
Responsibilities
- Conduct regular on-site visits and audits to dealerships
- Ensure proper execution of customer journey standards
- Support dealers in implementing improvement plans and operational standards
- Act as main point of contact for CX topics with the dealer network
- Audit compliance with brand guidelines and showroom standards
- Ensure consistency between corporate guidelines and dealer execution
- Work closely with Sales, Aftersales, and Marketing teams
- Support improvement of operational processes impacting customer experience
Requirements
- Proficiency in Microsoft Office, especially Excel for data analysis and reporting
- Strong analytical skills, attention to detail, and ability to man...