Job Description
Overview
Quality Assurance role located in Tijuana, Mexico. Full‑time onsite position.As QA, you will ensure the quality of calls from agents, monitor performance to meet compliance protocols, and support a seamless production process and project development.
Responsibilities
- Ensure the quality of calls from agents.
- Monitor performance to meet compliance with established protocols.
- Maintain a seamless production process and support project development.
- Provide responsive and expert contributions to operational efficiency.
Qualifications
- Strong communication and customer‑service skills.
- Effective listening ability.
- Experience evaluating calls.
- Bilingual in English and Spanish with excellent verbal and written communication skills.
- Call‑center experience is required.
Details
Type: Full‑time. Salary: $4,500.00 – $5,000.00 per week.
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