Job Description
Position Summary
The Quality Customer Care Engineer has direct responsibility to ensure customer satisfaction through customer complaint response procedures according with customer specific requirements, 8D, DPS, DPRTS, Customer Portal, control plan execution and PFMEA update.
Qualifications
- Participation and support in IATF 16949 audits
- English level: 80%
- Minimum 3 years of experience
- Experience preferably in the automotive industry
- Proficiency in Microsoft Office
- Availability to travel
- Valid laser visa
Responsibilities
- Customer Satisfaction Process: ensure response procedures, 8D, DPS, DPRTS, Customer Portal, control plan execution, PFMEA update.
- Customer KPI Performance: monitor KPI performance, analyze data over weekly, monthly and annual periods, apply continuous improvement, communicate KPI’s to plant management, perform corrective action f...