Job Description
Overview
The RTA Team Lead owns live operations across multiple Lines of Business, ensuring queue stability, SLA protection, and strong operational execution in a 24/7 environment. This is a high-ownership leadership role for someone who thrives under pressure, operates with strong judgment and can lead both people and processes at a high level.
The ideal candidate combines operational thinking, technical proficiency, and strong communication skills to drive clarity, accountability, and continuous improvement across the organization.
What You'll Do
- Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence
- Act as the primary source of truth for live operations, driving root cause analysis and operational decision‑making during critical incidents
- Lead and develop a team of RTAs by establishing high performance standards, coaching towar...