Job Description
THIS IS NOT A REMOTE POSITION AND YOUR RESUME MUST BE PRESENTED IN ENGLISHAs a Customer Service Representative (CSR) you will play a crucial role in ensuring client satisfaction and maintaining positive relationships with clients.
Your primary responsibility will be to serve as a liaison between clients and the different departments, addressing inquiries, providing information, and ensuring that clients receive exceptional service throughout their interactions with the firm.ResponsibilitiesServe as the main point of contact for clients, addressing their inquiries via phone and transferring in case need it to the correct department.Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.Address and resolve client concerns or conflicts promptly and professionally, escalating issues to the appropriate department when necessary.Assist with billing inquiries.Take accurate messages and relay them promptly to the in...