Job Description
Key Responsibilities
Customer Contact and Management
- Focus on Regional Quality issues, escalations, NBH and SQIPs.
- Act as the primary customer contact for all product quality matters.
- Management of Escalations with customers.
- Action Plans development to address each customer escalation.
- Maintain effective and timely communication with the customer.
- Lead technical negotiations related to product deviations, complaints, and validations.
- Represent the organization in audits, visits, and quality reviews with the customer.
- Lead the handling of customer complaints, ensuring prompt and effective responses.
- Coordinate immediate containment actions to protect the customer.
- Conduct root cause analyses using structured methodologies (8D, 5 Whys, Ishikawa).
- Ensure the implementation and validation of permanent corrective actions.