Job Description
Regional D&O Specialist, Americas Mission: Manage and deliver a stable support service reducing the escalation volume in the region Keep level of a positive IT service survey higher than 90% Maintain the level of aged incidents affecting the business lower than 9% Tasks: Act to collaborate and lead initiatives/projects as part of the business demand.
Accountable for the adherence of global processes in the region.
Ensure the organization needs are aligned with the security policies and processes implemented.
Lead & Develop Regional IT Demand & Operations team as a global service organization.
Accountable for major incident coordination, involving all necessary teams to solve the situation.
Optimize costs, services scope and quality of the day-to-day operations and projects.
Ensures compliance on the region of global IT processes and users policies.
Constant service review for ...