Catalan & English Customer Service Representative

Location: Fully Remote
Work Model: Remote from Portugal
Start Date: ASAP / Flexible
Languages: Catalan (C1/C2) + English (B2+)

About the Company

Join an international and multicultural company supporting globally recognized brands across industries such as e-commerce, technology, travel, fintech, and customer experience solutions. Work in a dynamic environment with modern tools, career growth opportunities, and a supportive team culture.

Your Responsibilities

• Provide professional customer support via phone, email, and chat
• Assist customers with inquiries, account-related questions, troubleshooting, and general support
• Deliver a high-quality customer experience with empathy and efficiency
• Maintain accurate records of customer interactions in internal systems
• Collaborate with different departments to resolve customer issues quic...