Remote Guest Experience Specialist

Essence Journey

distrito federal, distrito federal, Mexico
Full-time
Posted May 31, 2026

Job Description

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

  • Previous experience in customer service, hospitality, call center, or administrative roles preferred
  • Strong written and verbal communication skills
  • Comfortable working independently in a remote environment
  • Basic computer skills and ability to learn new systems quickly
  • Reliable internet connection and a distraction-free workspace
  • Strong attentio...