Job Description
Join bioMérieux Canada Inc. as a remote System Specialist Hotline, providing essential technical support to clinical and industrial clients. Your expertise will enhance customer satisfaction and support robust service standards.
In this key role, you will deliver remote troubleshooting and support for diagnostic test systems within Canada. Collaborating with customer service, sales, and other departments ensures that you address technical inquiries while promoting a positive and cooperative work environment. You will also handle complaints, documenting resolutions in Salesforce CRM, and contribute to the overall success of service efforts.
Key Responsibilities: • Provide remote support to Clinical and Industry clients across Canada • Support microbiology labs on instrument inquiries • Manage complaints and ensure compliance with ISO and Health Canada • Collaborate with QA/RC on reportable events • Maintain effective communication with the Field Service Representatives...
In this key role, you will deliver remote troubleshooting and support for diagnostic test systems within Canada. Collaborating with customer service, sales, and other departments ensures that you address technical inquiries while promoting a positive and cooperative work environment. You will also handle complaints, documenting resolutions in Salesforce CRM, and contribute to the overall success of service efforts.
Key Responsibilities: • Provide remote support to Clinical and Industry clients across Canada • Support microbiology labs on instrument inquiries • Manage complaints and ensure compliance with ISO and Health Canada • Collaborate with QA/RC on reportable events • Maintain effective communication with the Field Service Representatives...