Job Description
Employment Type: Permanent Full Time (CLT) - 42h/week
Hours: North American business hours across all time zones, including Daylight Saving Time (EST/EDT, CST/CDT, MST/MDT, PST/PDT). North American statutory holiday schedule will be followed.
People with disabilities are welcome at Cyncly!
Role Overview:
Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement.
Key Responsibilities:
- Achieve and exceed monthly/annual renewal targets
- Engage customers pre- and post-renewal to secure retention
- Identify upsell/cross-sell opportunities for Sales
- Maintain accurate CRM records
- Collaborate across teams to improve customer satisfaction and share feedback
Qualifications:
- 1+ years...