Representante de Atención a Clientes (Importación) - CSR

UPS

piedras negras, coahuila, Mexico
Full-time
Posted June 07, 2026

Job Description

Job Summary

This position uses import/export regulations to classify products and determines elgibility for various regulatory programs involved in international imports and exports. This position serves as a liaison between UPS and government entities, resolving issues related to customs declarations, shipping restrictions, and tax payments.

Responsibilities

  • Substantiates classification decisions using General Rules of Interpretation (GROI), Explanatory Notes, CROSS (Customs Rulings Online Search System) and other resources.
  • Engages in Country of Origin verification projects, contacting suppliers to obtain correct Country of Origin for customers' products.
  • Manages and organizes product databases and classification information in Excel and Access.
  • Enters product classifications and substantiation into proprietary operating system.
  • Communicates proactively with customers, including educating customers on reg...