Job Description
A Brief Overview
The Wholesale Customer Experience Representative is responsible for establishing and maintaining relationships with our Sales Representatives and Wholesale Accounts on behalf of the company by taking personal responsibility for each customer contact. Responsible for sales order management through manual order entry in SAP and B2B as requested via email and through the call center queue. The Wholesale Customer Experience Representative will also be responsible for proactively following up with the Sales Representative or Accounts as needed and working in collaboration with other departments to ensure a smooth order process; end to end.
What You’ll Do
- Provide excellent service to wholesale non-EDI accounts and partner with assigned Sales Representatives, to ensure account needs are met. Contacts include, but are not limited to; email, call center queue, direct dial, and teams’ chats.
- Data entry of multiple document types ...