Job Description
Descripción del empleo
- Handle incoming reservation inquiries via phone, email, and online booking platforms
- Provide detailed information about room types, rates, packages, and resort amenities
- Process reservations accurately and efficiently using our reservation management system
- Upsell room upgrades and additional services to maximize revenue
- Assist guests with modifying or canceling reservations as needed
- Collaborate with other departments to ensure guest requests and special requirements are met
- Maintain up-to-date knowledge of promotions, events, and local attractions
- Resolve guest concerns and complaints in a timely and professional manner
- Generate reports and maintain reservation records as required
- Support the front desk team during peak times or as needed
Requisitos
- Excellent verbal and written communication skills in both Spanish and E...