Job Description
At Ciena, this role plays a key part in enabling scalable, high‑quality service delivery for some of the company’s largest and fastest‑growing customers. The position contributes to operational excellence by ensuring field resources and partners are prepared, skilled and ready to deliver a best‑in‑class customer experience. The impact of this work directly supports reliable deployments, reduced rework, and customer satisfaction.
How you will make an impact:
- Collaborate with field partners to align technician skills with customer and project expectations
- Identify gaps in enablement collateral and drive updates and improvements
- Ensure new partner resources are onboarded with appropriate system access and completed training requirements
- Review new products, assess regional impact, and assign required training
- Maintain enablement materials to ensure they are current, scalable and relevant