Job Description
Join FIKA as a Retail Experience Lead, where your leadership will enhance cannabis retail in welcoming environments. Oversee operations, guide staff, and ensure exceptional customer service.
As a Retail Experience Lead, you will open and close the store, supervise your team, and maintain high product standards. Your strong customer service skills will help in managing complaints and inquiries effectively. This role requires a hands-on leader who can motivate and educate employees while delighting our customers with exceptional service.
Key Responsibilities:
• Open and close retail location with security management
• Greet and assist customers warmly
• Enhance customer service levels and promote products
• Train and onboard team members for success
• Address customer complaints quickly and professionally
Requirements:
• 2 years retail experience required
• High school diploma or GED needed
• Strong un...
As a Retail Experience Lead, you will open and close the store, supervise your team, and maintain high product standards. Your strong customer service skills will help in managing complaints and inquiries effectively. This role requires a hands-on leader who can motivate and educate employees while delighting our customers with exceptional service.
Key Responsibilities:
• Open and close retail location with security management
• Greet and assist customers warmly
• Enhance customer service levels and promote products
• Train and onboard team members for success
• Address customer complaints quickly and professionally
Requirements:
• 2 years retail experience required
• High school diploma or GED needed
• Strong un...