Job Description
Responsibilities
- Understand new client Onboarding and implement the CRD system for new projects
- Oversight of issue resolution and support client’s during the project/Onboarding phase
- Design new complex job schedule for client’s BOD/EOD batch for business operations
- Escalate issues to Senior Management using sound judgement
- New client assimilation and transition
- Troubleshooting and issue resolution
- Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues
- Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process
- Accountable for ensuring defined processes are followed
- Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc
- Identification of issues in existing processes a...