SaaS Support Manager: Service Excellence & Team Growth

Instaleap

Remote, Remote, Colombia
Full-time
Posted June 05, 2026

Job Description

Instaleap in Colombia seeks a dedicated professional to lead and enhance the support service team. You will be responsible for service delivery, ensuring the team's performance, tools, and work environment are optimal.

The role involves strategizing for service improvement, innovating solutions, and maintaining effective communication with Product and Engineering teams.

Ideal candidates should adapt quickly to business and client needs while continuously benchmarking support standards.

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