Job Description
A Salesforce Business Analyst in the Innovation Lab works independently to analyze business needs, craft product solutions, and support live products.
We are looking for creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms. This role blends product analysis, technical depth, and ownership of product support.
The Salesforce BA ensures that product requirements are clear, solutions are well understood, and customer questions and issues are translated into meaningful product improvements.
They operate at the intersection of business, product, and technology, partnering closely with the Director of Customer Innovation, the Product Delivery Lead, the Architects, and the Engineering teams.
Responsibilities Conduct comprehensive business and technical analysis across all Innovation Lab products.
Translate approved product direction into clear functional and techni...