Salesforce Marketing&Service Cloud Analyst

Oliver James

Milan, Lombardy, Italy
Full-time
Posted May 31, 2026

Job Description

🎯 Position:


The selected candidate will act as a liaison between the ICT department and the Sales & Marketing business functions, ensuring effective alignment between business needs and technological solutions. The role involves gathering requirements, leading functional and technical analysis, project planning, and continuous improvement initiatives.

📌 Key Responsibilities:

  • Interface with various business areas to collect and analyze user requirements

  • Coordinate the functional and technical analysis of Change Requests

  • Manage the planning of enhancements and projects within the Sales & Marketing domain

  • Supervise AMS (Application Management Services) related to the Sales & Marketing application landscape

  • Identify continuous improvement opportunities to optimize business processes and system performance

  • ✅ Requirements: