Job Description
We’re seeking a skilled and proactive Salesforce Support Engineer with 5–8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast‑paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You’ll be the go‑to expert for troubleshooting, user support, and platform optimization.
Certifications: Salesforce Certified Administrator (required) : Advanced Administrator or similar
Key Responsibilities
- Provide day‑to‑day support for Salesforce users across sales, service, and operations teams.
- Must have knowledge of Salesforce Data Cloud.
- Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
- Collaborate with business analysts and developers to translate support tickets into lon...