Salesforce Technical‑Functional Analyst - AMS

1210 Kyndryl Mexico S. de R.L. de C.V.

Mexico City, Federal District, Mexico
Full time
Posted June 06, 2026

Job Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.


The Role

1. Incident and Request Management in the AMS Environment

  • Analyze, diagnose, and resolve functional and technical incidents related to Salesforce Marketing Cloud, Sales Cloud, and Service Cloud, ensuring service stability and continuity.
  • Address business requests from marketing, sales, and customer experience teams, assessing impact and proposing solutions aligned with the operating model.
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