Job Description
- Provide L2/L3 production support for SAP S/4HANA Finance (FICO) modules.
- Manage incidents, service requests, and problem tickets using ITSM tools such as ServiceNow.
- Perform root cause analysis (RCA) and implement permanent solutions for recurring system issues.
- Support month-end, quarter-end, and year-end financial closing activities with finance teams.
- Handle critical finance incidents and communicate updates to business and IT stakeholders.
- Support and troubleshoot SAP FI modules including:
- General Ledger (FI-GL)
- Accounts Payable (FI-AP)
- Accounts Receivable (FI-AR)
- Asset Accounting (FI-AA)
- Bank Accounting and Electronic Bank Statements
- Cost Center Accounting
- Profit Center Accounting
- Allocations and settlements
- Analyze integration issues between finance and logistics processes such as FI-MM and FI-SD integrations.
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