Job Description
About the Role
Our stores are pivotal to our business. They are the primary touchpoints with our evolving consumer base. We seek individuals who embody our values, are passionate about delivering exceptional service, and can adapt to change. The Sales Associate plays a key role in achieving our store standards and delivering a first‑class experience.
Responsibilities
- Ensure high levels of customer satisfaction through excellent service.
- Act as the first point of contact for authorizing discounts and resolving customer queries.
- Serve as a brand ambassador, demonstrating in‑depth product knowledge.
- Build and maintain professional relationships with customers.
- Build outfits for customers and recommend additional products.
- Assess customers’ needs and provide assistance and information on product features.
- Drive store KPIs and suggest ways to improve.
- Maintain shop and stock room pr...