Job Description
Account Project Manager (Enterprise)
Responsibilities
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
- Review client concerns and seek to improve all aspects of the client experience with the company;
- Constantly promote the value of the InEvent platform and upsell through customer/client experience;
- Grow and expand clients platform usage within their organization;
- Suggest optimization of existing processes within all Customer Success initiatives;
- Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Qualifications & Requirements
- 3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
- Experience in client ret...