Job Description
Senior Art Director – CRM / CX focus
Passport Brand Design is seeking an exceptional Senior Art Director with deep specialization in Customer Relationship Management (CRM) and Customer Experience (CX) design.
What You’ll Do
- Lead the conceptualization and art direction of creative CRM and CX initiatives, including email campaigns, paid media, and social content.
- Adapt campaign toolkits with assets such as KVs and hero messaging into various CX assets, ensuring brand consistency.
- Utilize Figma to communicate and articulate CX best practices, producing high‑fidelity mockups, prototypes, and design systems.
- Design and execute user‑centric layouts and assets for CRM/CX platforms, ensuring visual appeal and strategic alignment.
- Collaborate closely with copywriters, strategists, and data analysts to create cohesive customer journeys.
- Present creative concepts and design rationale to internal teams and clients.