Job Description
Job Description
Key Responsibilities
Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards
Research and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversight
Handle escalation resolution with minimal or no supervision
Train and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policies
Daily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer commission reports
Assist in producti...