Job Description
Elevate customer experience with Parts Town as a Senior Customer Insights Analyst. This role focuses on transforming customer feedback into actionable insights using effective Voice of Customer strategies.
At Parts Town, you will play a key role in advancing our Voice of the Customer (VoC) program. You will manage the CX platform, design listening programs, and develop dashboards that connect insights with operational data. Success requires strong data storytelling skills to translate complex information into clear business narratives.
Key Responsibilities:
• Administer and optimize the Qualtrics CX platform
• Design omnichannel listening programs for customer feedback
• Build role-based dashboards translating insights for stakeholders
• Analyze data to identify trends and improvement opportunities
• Develop clear insights narratives and report findings
Requirements:
• 3+ years of customer insights or VoC experience
• Hands-on experience with CX platforms ...
At Parts Town, you will play a key role in advancing our Voice of the Customer (VoC) program. You will manage the CX platform, design listening programs, and develop dashboards that connect insights with operational data. Success requires strong data storytelling skills to translate complex information into clear business narratives.
Key Responsibilities:
• Administer and optimize the Qualtrics CX platform
• Design omnichannel listening programs for customer feedback
• Build role-based dashboards translating insights for stakeholders
• Analyze data to identify trends and improvement opportunities
• Develop clear insights narratives and report findings
Requirements:
• 3+ years of customer insights or VoC experience
• Hands-on experience with CX platforms ...