Job Description
Multi-Color Corporation (MCC Label), a global leader in label solutions.
Senior Customer Service Analyst
Benefits
- Medical plan
- Dental plan
- On-site meals
- Basic food basket
- Parking
- Transportation allowance
- Birthday day off
- TotalPass
Location
MCC Label – Louveira, SP, Brazil
Main Activities
- Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
- Record, monitor, and resolve customer requests, complaints, and questions
- Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
- Monitor deadlines and ensure compliance with agreed SLAs
- Identify opportunities for improvement in customer service processes and customer experience
- Keep records updated in the system (CRM...