Job Description
Enhance client experiences with Sun Life as a Senior Consultant in CX and Market Research. Leverage diverse client data to drive actionable insights and strategic improvements.
In this senior role, you will engage with business partners to understand strategies that impact client experience. Your responsibilities include analyzing Voice of the Client programs, translating data into compelling narratives, and supporting the development of actionable CX plans. Expect to collaborate closely with Canadian business units and Experience Design teams to ensure the insights are comprehensive and valuable.
Key Responsibilities:
• Leverage client data to create actionable VOC insights
• Foster relationships with internal business partners
• Translate data into narratives for business leaders
• Support short- and long-term client experience planning
• Develop new client feedback programs and action plans
Requirements:
• University degree or equivalent experience
• Mi...
In this senior role, you will engage with business partners to understand strategies that impact client experience. Your responsibilities include analyzing Voice of the Client programs, translating data into compelling narratives, and supporting the development of actionable CX plans. Expect to collaborate closely with Canadian business units and Experience Design teams to ensure the insights are comprehensive and valuable.
Key Responsibilities:
• Leverage client data to create actionable VOC insights
• Foster relationships with internal business partners
• Translate data into narratives for business leaders
• Support short- and long-term client experience planning
• Develop new client feedback programs and action plans
Requirements:
• University degree or equivalent experience
• Mi...