Senior CX QA Analyst — Drive Quality at Scale

DiDi Chuxing is looking for a CX Quality Senior Analyst in Bogotá, Colombia. The successful candidate will develop and implement quality evaluation frameworks to ensure excellent customer and driver experiences. Key responsibilities involve analyzing quality metrics, conducting root-cause investigations, and collaborating with teams to implement process changes. Ideal applicants will have at least 3 years of relevant experience, strong analytical skills, and proficiency in SQL and Excel. Join DiDi to contribute to a safe and inclusive transportation ecosystem.
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