Job Description
SENIOR DESKTOP SUPPORT SPECIALIST One of our financial clients in NYC is seeking a Senior Desktop Support Specialist to join their technology team. This is a full-time, permanent position, 5 days per week in the office in NYC Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance. • Must work East Coast Market hours • Manage trouble calls via our ticketing system, phone, remote, and desk-side visits to ensure courteous, timely, and effective resolution of end-user issues • Troubleshoot hardware, Windows 10, Windows 11, and application issues • Install and upgrade software, set up hardware, and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones • Install and manage Spyware/Malware tools • Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE,...