Job Description
Fable is hiring for a Senior Enterprise Customer Manager role focused on fostering relationships with leading brands. Help drive accessibility in digital products in this strategic position.
In this role at Fable, you'll oversee a portfolio of enterprise customers, ensuring their success through effective relationship management and strategy implementation. You'll work with notable clients, guiding them in adopting inclusive practices while tracking their engagement and satisfaction. Your efforts will contribute to Fable's mission of accessibility in the digital landscape.
Key Responsibilities:
• Build lasting relationships across customer organizations
• Drive adoption through shared objectives and success strategies
• Analyze engagement to uncover churn risks and expansion
• Own the end-to-end renewal process and documentation
• Partner with internal teams for effective service delivery
Requirements:
• 3+ years in Customer Success or similar field
• 2+ y...
In this role at Fable, you'll oversee a portfolio of enterprise customers, ensuring their success through effective relationship management and strategy implementation. You'll work with notable clients, guiding them in adopting inclusive practices while tracking their engagement and satisfaction. Your efforts will contribute to Fable's mission of accessibility in the digital landscape.
Key Responsibilities:
• Build lasting relationships across customer organizations
• Drive adoption through shared objectives and success strategies
• Analyze engagement to uncover churn risks and expansion
• Own the end-to-end renewal process and documentation
• Partner with internal teams for effective service delivery
Requirements:
• 3+ years in Customer Success or similar field
• 2+ y...