Job Description
Overview
Under the supervision of the Area Service Manager, the Field Service Engineer will be responsible for direct Sumitomo (SHI) Demag machine startup, repair service, and/or providing other technical assistance at the customer's facility to ensure customer satisfaction within the assigned region (Canada).
Core Functions
- Adheres to daily schedule provided by Area Service Manager to visit and service customers' machinery.
- Troubleshoots electrical, hydraulic and mechanical problems leaving the customer with the assurance that the problem has been or will be resolved.
- For new injection molding machines: starts up, provides molding assistance, and gives hands‑on operator and maintenance training.
- Responsible for timely and accurate field service report specific to all services on site, problems incurred, safety violations noted, hours and expenses.
- Generates clear, concise, accurate and complete field servi...